Reservation Specialist

A Closer Bond • Full-time • Palatine, Illinois 60067, United States • $17 - $20 / hour • 3w ago

About Us:

With almost 40 years of combined experience, our team of expert dog trainers has helped countless dogs achieve lasting success. Our commitment to your dog’s wellbeing goes beyond training—we provide full-service pet care including boarding, daycare, and grooming, all designed to support your pet’s health, happiness, and overall quality of life. Whether dogs are learning new skills or enjoying a safe and enriching stay, every moment with us is an opportunity to grow. This isn’t just what we do—it’s our passion and purpose.

Job Summary:

We are seeking a dependable and enthusiastic Reservation Specialist to join our team. This role blends customer service, sales, and hands-on interaction with dogs. The ideal candidate thrives in a fast-paced environment and has a genuine passion for animals and client care.

Key Responsibilities:

Manage reservations, bookings, and customer inquiries via phone, email, and in-person
Deliver exceptional customer service and build strong client relationships
Support sales efforts by recommending services and upselling when appropriate
Handle dogs safely and confidently when needed
Perform front desk duties including check-ins, check-outs, and payment processing
Maintain accurate records and manage multiple tasks efficiently

Qualifications & Skills:

Strong customer service and communication skills
Comfortable handling dogs of various sizes and temperaments
Basic computer proficiency and ability to learn booking systems
Ability to multitask and stay organized in a busy environment
Sales experience is a plus
Preferred experience in pet boarding, pet sitting, or front desk roles
Knowledge of animal behavior is highly valued

Schedule:

Monday through Saturday with morning and evening shifts
Some Saturdays required, with occasional weekends and holidays as needed

Benefits:

$17 to $20 an hour (Based on experience)
Paid time off
Paid training
Employee discounts
Health insurance
Flexible schedule

If you excel in roles that combine customer service and working with dogs, we want to hear from you!

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