Hospitality Manager

DePAW Pet Resort • Full-time • Geneva, Illinois 60134, United States • 2w ago

About DePAW Pet Resort

Join DePAW Pet Resort—a highly reviewed, locally owned pet care leader with over 60 years of combined staff experience.
This is a premium facility featuring 16,000 sq ft of indoor and 8,000 sq ft of outdoor play areas, plus a variety of comfortable indoor enclosures for overnight guests.
Our team is passionate and professionally trained, holding certifications in First Aid and CPR and memberships in respected organizations such as Pet Tech, PackPro, Outstanding Pet Care, the International Association of Canine Professionals, the International Boarding & Pet Care Services Association, the Association of Professional Dog Trainers, the ASPCA, and local Chambers of Commerce.
Recognized as one of Kane County’s top pet boarding and daycare facilities—including Kane County Reader’s Choice honors—and accredited by the Better Business Bureau, DePAW combines real-world experience with industry-leading standards to provide exceptional care and rewarding opportunities for pet-care professionals.

Position: Hospitality Manager

Location: DePAW Pet Resort, Geneva, IL 60134
Job type: Full-time — 35–40 hours/week
Days: Sunday–Saturday (role requires availability across all days)
Shifts: Morning / Afternoon / Evening (schedule varies by day)
Typical shift windows: 6:00a–2:30p; 7:30a–4:00p; 8:00a–5:00p; 9:30a–6:00p; 11:00a–7:30p

Key responsibilities:

Lead daily operations for Daycare, Pack-Ademics, and Lodging across dogs, staff, and clients.
Create and manage daily task lists, group placements, evaluations, and activity fulfillment.
Recruit, hire, train, coach, schedule, and oversee pet care staff; minimize unapproved overtime.
Monitor occupancy, staffing needs, and wait list; adjust staffing and placements accordingly.
Maintain and update pet records, notes, and attendance in Gingr software.
Ensure the health, safety, and comfort of all pets; coordinate med administration, feeding, and special instructions.
Conduct/oversee social evaluations and daily walk-throughs; enforce safety, cleanliness, and facility maintenance.
Handle client check-ins, inquiries (phone/email), upselling, and relationship-building.
Coordinate maintenance issues with General Manager; transport pets to veterinarians when warranted and notify clients.
Support Operations, Office, and General Managers on projects and monthly management meetings.
Continually improve operations, reduce costs without sacrificing care, and manage staff communications.

Ideal candidate

Experience: dog daycare, pet boarding, dog handling, animal training/behavior preferred.
Skills: strong leadership, staff management, customer service, scheduling, Google Docs/Gingr familiarity.
Attributes: organized, punctual, reliable, collaborative, confident, and calm under pressure.
Must be comfortable driving pets when required and performing occasional hands-on pet care. Valid driver’s license required.

Compensation & benefits