About Urban Pooch

Urban Pooch features an extensive selection of natural food, treats, fun toys, and accessories in our 1,100 sq. ft. retail store — with delivery available for added convenience.

Beyond retail, we offer Daycare, Cageless Boarding, Expert Grooming, Training, a Self-Wash, Massage, and Social Events. Our facility is filled with natural light and includes a unique Social Lounge where guests can watch the pooches through one-way glass (they can’t see you!). Experience the difference at Urban Pooch.

Position:

Urban Pooch Canine Life Center is looking for a friendly, dependable, and dog-loving Retail & Client Care Associate to join our team! If you enjoy helping people, learning about dog wellness, and working in a positive, fast-paced environment, this could be a great fit for you.

What You’ll Do

Greet and assist clients in-store, on the phone, and during check-in
Support retail sales by confidently recommending products and services (we train you!)
Help clients find solutions that support their dogs’ health, happiness, and enrichment
Complete basic office and software-related tasks accurately
Collaborate with teammates to maintain a welcoming, organized, and fun environment
Contribute to a culture of kindness, professionalism, and excellent customer service

What We’re Looking For

Friendly, professional, and reliable team player
Strong communication and customer service skills
Comfort using basic computer systems and software
Interest in dogs, dog care, and pet wellness (prior experience a plus, not required)
Ability to multitask and stay organized in a busy retail setting

Schedule:

Monday through Friday from 6:30 am to 2:30 pm, every other Saturday from 8:30 am to 5:30 pm, as well as occasional Sundays.

Why Work at Urban Pooch?

$17 to $18 an hour
Opportunities for advancement
Paid time off
Training provided on products and services
Opportunity to learn more about canine health, enrichment, and care
Work in a community-focused, locally loved business

If you want to make a meaningful difference for dogs and their people, we want to hear from you.

Job Type: Full-time

Benefits:

Employee discount
Paid time off

Work Location: In person

Urban Pooch

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Retail & Client Care Associate