Join the Team at Urban Pooch Canine Life Center as a Retail and Client Care Specialist!
Chicago’s Best Pet Store & Dog Daycare
- Do you LOVE dogs, people, retail, and being part of an upbeat team environment where no two days are ever the same?
- At Urban Pooch Canine Life Center, we’re more than just a pet store — we’re a community built around helping dogs and their people live happier lives together. From premium nutrition and stylish gear to daycare, grooming, lodging, and transportation, we create an experience that feels welcoming, exciting, and full of LOVE.
- We’re currently looking for an energetic, organized, and customer-focused Retail and Client Care Specialist to join our award-winning team!
- If you enjoy connecting with people, creating beautiful retail displays, learning about premium pet products, and occasionally getting kisses from four-legged customers… this may be your dream job.
What Makes Working at Urban Pooch Special?
- Work at one of Chicago’s most recognized pet care brands
- Be surrounded by dogs and people who love pets all day
- Fun, positive, team-oriented culture
- Opportunities to grow within the company
- Learn about premium pet nutrition, enrichment, toys, training & wellness
- Every day is active, engaging, and different
- Build relationships with amazing pet parents and their pooches
- Employee discounts on products & services
What You’ll Be Doing
As a Retail and Client Care Specialist, you’ll help create a welcoming, exciting, and organized experience for every client who walks through our doors.
Your role will include:
- Helping customers find the perfect products for their dogs
- Creating warm, memorable customer experiences
- Operating our LightSpeed POS system and handling transactions
- Restocking shelves and maintaining beautiful retail displays
- Assisting with merchandising projects and seasonal promotions
- Receiving inventory shipments and organizing backstock
- Learning about premium pet products so you can confidently educate clients
- Supporting front desk operations when needed
- Communicating with clients by phone and email
- Coordinating local deliveries with our PlayTime Express team
- Occasionally escorting dogs between daycare, grooming, bathing, or lodging areas
- Helping maintain a clean, upbeat, and organized environment
Who You Are
You might be a great fit if you are:
- Friendly, outgoing, and genuinely love people & dogs
- Organized and detail-oriented
- Comfortable multitasking in a fast-paced environment
- Positive, dependable, and team-focused
- Excited to learn and grow
- Passionate about customer service and retail presentation
- Able to stay calm, agile, and solutions-minded during busy moments
- Retail experience is helpful — but personality, attitude, and enthusiasm matter just as much.
Schedule
- This position requires flexibility to work morning or afternoon shifts on weekdays or weekends.
What We Offer
- $17.50 per hour to start (depending on experience)
- Paid training from an industry leader
- Dental insurance
- Employee discount
- Paid time off
- Vision insurance
