Job description:
We’re hiring smart, hardworking, self-managing people. Does that describe you?
Inn The Doghouse, Cleveland Magazine’ s Best of Cleveland recipient, a premier dog daycare, boarding, and grooming facility, is currently seeking a Receptionist to join our team. This is an excellent opportunity to break into the Animal Care industry. We are seeking an individual who enjoys working in a fast-paced environment, is team-oriented, and has excellent communication skills with fellow colleagues, clients, and the community. Being compassionate and empathetic comes naturally to this kind, happy, and fun-to-work-with professional. As a detailed and precise hard worker, the right candidate is self-motivated and accepts feedback well. Eager for more responsibility, this self-sufficient multitasker is also calm and smart. We provide ongoing education in best practices of Animal Care and Dog Communication, and advancement opportunities for motivated individuals.
Job Responsibilities include, but are not limited to, the following items:
- Greet and engage with clients during the check-in process
- Facilitate pets going into daycare, boarding, or grooming
- Provide excellent customer service while communicating policies and procedures to clients
- Handle inbound and outbound calls
- Confidence in collecting and discussing money for services rendered
- Scheduling for Daycare & Overnight guests, Trial Days, and Grooming Clients
- Keep the lobby, kitchenette, and workspace clean
- Giving tours of the facility
- Communicating with clients via e-mail
- Updating Social Media
- Communicating with Veterinary Hospitals when in need of medical records
- Enter client information, scheduling, and payment in computer
- Upselling of services, accommodations, and products
Qualifications:
- Multitasking ability
- Experience in the service industry
- Computer literate
- A genuine love and respect for dogs & cats
- Experience in a fast-paced environment
Physical Requirements:
- Ability to lift food and belongings weighing up to 50 pounds
- Handle animals weighing up to 150 pounds
- Work standing, walking, and bending for 6-8-hour shifts
Schedule:
Shifts are usually 7 am - 2 pm, 12 pm - 7 pm, Monday - Friday. Team members must work at least one weekend shift. We are open Saturdays and Sundays, 9-11 am and 5-7 pm
What We Offer:
- Inn The Doghouse is a fun and enjoyable place to work.
- Our performance-based pay structure rewards hard-working, enthusiastic pet professionals. Team members start with a base hourly rate of $16.25, with a performance review at 90 days. Eligible for hourly bonuses, based on experience and skill level. After completing basic education, employees are eligible to move to a base hourly of $16.25/hr plus BONUS
