General Manager

Dog Daze Playcare • Full-time • Columbia, Missouri 65202, United States • $19 - $21 / hour • 1w ago

Welcome to Dog Daze Playcare!

We are a pet-centered daycare, boarding, and training focused on safety, enrichment, and socialization.
We believe that happy dogs are healthy dogs. We offer a large turf exercise area, climate-controlled play spaces, structured group play, and supervised enrichment.
All of our dogs complete a registration and evaluation process, ensuring an easy introduction to our dog daycare environment.
Our leadership team has over 25 years of industry experience, and we are supported by experts in the dog daycare and boarding industry.
Join a highly respected daycare and employer in the pet care industry.

Job Title: General Manager — Full Time (40 hrs/week)

The schedule is based on business needs. Most shifts will be scheduled from Monday to Saturday and can run up to 10 hours.
Our general operating hours are 6am to 7pm most days.
This is a senior leadership role, and you would work in harmony with owners and team leads.

Job Duties

Oversee day-to-day facility operations, ensuring safety, cleanliness, and exceptional pet care.
Manage HR functions: hiring, onboarding, scheduling, performance reviews, and coaching.
Train and supervise staff in animal handling, enrichment programming, customer service, and safety protocols.
Work the front desk as needed: client intake, scheduling, payments, phone inquiries, and registration verification.
Monitor KPIs and operational benchmarks; implement improvements to efficiency, retention, and revenue.
Coordinate with trainers and groomers; learn basic grooming and training services to effectively schedule and sell grooming and training packages.
Handle client relations, escalations, and ensure exceptional guest experiences.
Maintain records for vaccinations, evaluations, and boarding/daycare compliance.
Ensure facility compliance with policies, including our evaluation procedures.

Ideal Candidate

Experience managing a pet care facility or similar customer-facing business.
Strong animal behavior knowledge and hands-on dog handling experience.
Proven front desk/customer service experience and sales aptitude.
Competent with Google Docs, spreadsheets, and tracking KPIs.
Leadership and staff management skills: hiring, training, scheduling, and conflict resolution.
Detail-oriented, organized, and comfortable with a fast-paced, team environment.
Positive communicator who can teach staff best practices and represent the brand to clients.
Comfortable learning and promoting grooming and training offerings.

Compensation & Benefits

Starting pay: $19–$21/hr; (depending on experience)
Monthly range: $3,120–$3,500 to start.
Profit-sharing bonus possible.
Paid Time Off
Employee Discount
401(k) matching
Paid Training.
Full-time position with opportunities to grow operational leadership and deepen training/grooming knowledge.

Benefits:

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