General Manager

Fieldstone Animal Inn • Full-time • Millersville, Maryland 21108, United States • from $60k / year • 2w ago

Pet Care General Manager

Fieldstone Animal Inn – Millersville, MD

Full-Time | Leadership Role | Make a Real Impact

Fieldstone Animal Inn, an award-winning, full-service pet care facility with more than 20 years of trusted local service, is seeking an experienced and motivated General Manager to join our leadership team. We’re a family-owned business known for exceptional care, transparency, and a positive team culture. If you’re passionate about animals, thrive in a fast-paced environment, and excel at developing people, this could be the perfect opportunity for you.

What You’ll Do

As our General Manager, you’ll play a key role in the daily operations and long-term success of Fieldstone. Responsibilities include:

Operations & Quality Control

Oversee daily kennel, daycare, and enrichment operations
Ensure all pets receive safe, compassionate, enrichment-based care
Maintain cleanliness, safety standards, and facility presentation
Support scheduling, inventory, and operational planning

Leadership & Staff Development

Manage, mentor, and motivate a team of Leads, Supervisors, and Pet Techs
Onboard new hires effectively and manage training staff to Fieldstone standards
Maintain a positive, accountable, team-oriented environment
Lead by example through professionalism, communication, and problem-solving

Client Care & Communication

Build client relationships and ensure an exceptional guest experience
Handle escalations, special requests, and pet-specific concerns
Communicate clearly, compassionately, and confidently with pet parents

Community Representation

Attend Chamber of Commerce meetings and functions
Attend public marketing events
Attend industry conferences and educational sessions

Administrative Responsibilities

Assist with staffing schedules, payroll support, and daily reporting
Manage SOPs, projects, and improvements
Ensure compliance with policies and uphold brand standards
Drive continuous improvement initiatives

What We’re Looking For

2–3+ years of management or leadership experience (pet care preferred but not required)
Strong communication and coaching skills
Calm, solution-focused approach to busy and emotionally charged situations
Excellent organizational ability
Comfortable with technology and learning new systems (Gingr, When I Work, etc.)
Passion for animals and a commitment to positive, humane handling in accordance with Fieldstone’s philosophy of animal treatment and care
The ability to professionally represent Fieldstone at events and public functions
We require a minimum of 40 hours of availability per week. Our general lobby hours are 7am to 7pm.
The General Manager must be available evenings, weekends, and holidays to be on call. Our business operates 365 days per year.

Why Join Fieldstone Animal Inn?