Lodging Shift Lead

Playful Pups Retreat • Full-time • Elizabethtown, Pennsylvania, United States • from $14 / hour • 3w ago

Join Our Team as an Animal Care Supervisor / Lodging Shift Lead at Playful Pups Retreat!

Are you passionate about animals and dedicated to providing exceptional care in a fast-paced environment? Playful Pups Retreat is seeking a motivated and caring Lodging Shift Lead to join our dynamic leadership team. This pivotal role is the backbone of our lodging department, ensuring dogs in our care receive top-quality, compassionate attention in a safe, low-stress environment.

As a Lodging Shift Lead, you will serve as a role model for our team, providing hands-on leadership, coaching, and support to uphold our high standards of pet care. You’ll work closely with the Lodging Supervisor and operate with limited supervision, independently making sound decisions that align with our company values. Reporting directly to the Facility Manager, you will oversee daily operations, ensuring every dog’s emotional and physical well-being.

Primary Responsibilities:

Your primary focus will be on compassionate, individualized care for each dog.
This includes managing feeding, enrichment, medication administration, potty breaks, and behavioral monitoring, always emphasizing safety and stress reduction.
You’ll swiftly identify and address health or behavioral concerns, communicate effectively with team members and supervisors, and ensure all safety protocols are strictly followed.
Your leadership will help maintain a positive environment, minimizing stress and ensuring dogs leave happier and healthier than when they arrived.
In addition to direct animal care, you will supervise lodging attendants, providing real-time coaching and feedback. You will play an integral role in onboarding new team members, ensuring they are trained and aligned with our standards.
Maintaining accurate documentation, monitoring task completion, and managing team schedules are key components of your role.
Operational excellence is vital; you’ll oversee cleanliness, safety initiatives, and facility walkthroughs, supporting the opening and closing procedures as needed.
You will participate in ongoing communication efforts, contributing to the Daily Leadership Update to promote collaboration across departments. Flexibility is essential, as support for other departments like bathing or reception may be required.

Ideal Candidate Profile:

Proven leadership skills with the ability to motivate and support teams
Excellent organizational and time management skills
Strong communication skills, both verbal and written
Calm, confident, and adaptable in high-stress situations
Genuine passion for animals and their well-being
Professional, dependable, and proactive in your approach

What We Offer:

Competitive hourly pay based on experience
PTO
Employee discounts, AFLAC, Ally Health EAP, and more
Opportunities for ongoing education and professional development

If you are dedicated, compassionate, and ready to make a difference in the lives of pets and their families, apply now to become part of our caring team at Playful Pups Retreat!