Love dogs? Skilled in providing exceptional customer service? Enjoy developing and leading a team?

About Us

Happy Tails Pet Resort is a family-owned and operated pet care business proudly serving the community since 1992. What began as a small, family-run operation has grown into a premier full-service pet resort offering lodging, doggie daycare, and professional bathing services.

With a strong family legacy and a passion for exceptional pet care, we’re dedicated to providing a safe, fun, and loving home-away-from-home for every pet. Our team takes pride in treating each furry guest like family and delivering the highest standard of care every day.

About the Position

We are looking for a high-energy, polished individual to join our team as Guest Services Manager. This role combines team leadership, customer service, sales, scheduling, occupancy management, and marketing to support the company’s operational and revenue goals.

Ideal Candidate

2+ years of customer service and/or management experience
1+ years of Sales and/or Marketing experience
Previous experience managing a team of 5+ staff with experience in incentives and goals
Experience with employee hiring, termination, and scheduling experience
Exhibits a positive, enthusiastic, and cheerful demeanor toward others
Self-motivated with strong work ethic, time management skills, & attention to detail
Leads by example by being a professional and respectful example for the team
Effective written and verbal communication skills, including accurate record-keeping skills
Ability to handle a busy daily schedule and ensure completion of daily goals
Ability to consistently hold individuals accountable when necessary

Duties

Assist in oversight of front desk operations, including client arrival and departure procedures, accurate documentation, and pet information
Oversee the interviewing and training of new front desk/reception staff
Manage and provide performance feedback for front desk/reception staff
Resolve any dog and client issues in a positive, professional manner
Develop and continually review/update department procedures
Ensure all staff members are practicing current department procedures
Maintain inventory of lobby and other departments as needed
Assist in other pet care departments when needed
Review and address any Open Invoices
Monitor list of VIP Lodging and Daycare clients
Review invoices for accuracy

Schedule

Monday through Friday from 7:00 am to 3:00 pm. With occasional Saturday or Sunday shifts swapped out for a weekday shift as needed.

What We Offer

Competitive pay of $22 to $25 an hour
Paid time off
Health and dental insurance
Employee discounts
Work in one of the most fun and rewarding industries!

Happy Tails Pet Resort jobs

Guest Services Manager