BARK BLVD is seeking a dynamic, results-driven General Manager to lead daily operations and drive overall business success. This is a hands-on leadership role responsible for team performance, customer experience, and financial results, while ensuring safe, high-quality animal care in compliance with all applicable state and local regulations. The GM serves as the on-site leader and brand ambassador for BARK BLVD.

Position Overview

The General Manager oversees all boarding and daycare operations, ensures operational excellence, and builds a strong, accountable team culture. This role requires strong business acumen, sound judgment, and a passion for delivering exceptional pet care and customer service.

Key Responsibilities

Operations & Safety

Oversee daily boarding and daycare operations
Maintain safety, cleanliness, and facility standards
Make final decisions regarding dog behavior, safety, and incidents
Ensure vaccination records, medications, feeding instructions, and guest details are accurate and followed

Team Leadership

Hire, train, schedule, and manage staff
Align staffing with occupancy and labor targets
Coach team performance and address issues promptly
Foster a positive, professional, and accountable work culture

Customer Experience

Own the full customer journey from inquiry to follow-up
Resolve concerns professionally and efficiently
Drive five-star Google reviews, repeat business, and referrals
Represent the BARK BLVD brand with professionalism and integrity

Financial & Business Performance

Manage labor efficiency, scheduling, and overtime
Monitor occupancy, revenue, and controllable expenses
Oversee payroll preparation, inventory, and daily operational controls
Execute pricing strategies, promotions, and add-on services
Report key performance metrics to ownership

Sales, Marketing & Growth

Lead facility tours and dog evaluations
Convert inquiries into customers
Coach upselling and premium service adoption
Support local marketing efforts and community partnerships

Qualifications

3–5+ years of management experience in pet care, hospitality, retail, or service operations
Strong leadership, communication, and decision-making skills
Working knowledge of labor management and cost control
Ability to work weekends, holidays, and peak periods
Passion for animal care and exceptional customer experience

Success Measures: Occupancy rates, labor cost percentage, review performance, lead conversion and upsell rates, staff retention, and safety outcomes.

Schedule

This position will require the flexibility to work Monday through Sunday as needed.

What We Offer

$50,000 a year salary
Quarterly Bonuses
SIMPLE IRA: Up to 3% Employer match
Paid time off
Paid training
Flexible schedule

If you’re ready to lead a growing pet care operation and make a meaningful impact, we’d love to hear from you.

Bark Blvd jobs

General Manager