Front Desk Associate

Alcala Country Pet Resort • Full-time • Encinitas, California 92024, United States • $18 - $22 / hour • 16h ago

Welcome to Alcala Country Pet Resort, where we combine a passion for pets with outstanding customer service.
Located in beautiful Encinitas, California, our family-owned resort is a leader in dog daycare and pet boarding.
Our spacious, resort-style facility provides a comfortable, home-like environment with individualized and group attention for every pet.
We are committed to creating a fun, safe, and welcoming experience for pets and their families.

Job Details

Ideal Candidate

This is a dynamic, dual-role position for an exceptional multitasker—someone who can manage a busy front desk while providing hands-on care to our four-legged guests.
This person will be essential to our daily operations, ensuring that both pets and their parents experience the ACPR standard of excellence from the moment they walk through our doors.
Has previous experience in animal care and customer service
Demonstrates excellent customer service and communication skills
Has experience with dog daycare, pet boarding, pet sitting, dog walking, grooming, handling, or training
Possesses knowledge of animal behavior and safe animal-handling practices
Is dependable, professional, organized, and comfortable multitasking
Can remain calm and positive in a fast-paced environment
Is comfortable working independently and as part of a team
Has front desk experience; staff management experience is a plus
Understands that exceptional care includes both pets and their parents

Core Responsibilities

Welcome clients and provide friendly, knowledgeable service
Answer phones, respond to inquiries, schedule services, and process payments
Manage check-ins and check-outs for daycare and boarding guests
Communicate clearly with pet parents regarding reservations, services, and pet needs
Provide hands-on care, supervision, feeding, exercise, and enrichment for dogs
Maintain clean, safe, and organized kennel and guest areas
Monitor pet behavior and well-being, reporting concerns promptly
Follow resort policies, safety procedures, and individualized care instructions
Support daily operations by smoothly transitioning between front desk and kennel responsibilities

What We Offer

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