Job Opportunity: Guest Services Associate at Four Paws Inn
- Four Paws Inn is Converse's premiere pet care provider. Since 2003, Four Paws Inn has cared for the luckiest dogs in San Antonio, Texas.
- We hold over 300 4-star+ reviews on Google, showcasing our commitment to excellent pet care.
- Our team is trained by the renowned Dog Handler Academy and certified in Pet First Aid through PetTech.net.
- We are a senior member of the International Boarding & Pet Services Association and have earned certification from The Dog Gurus.
- As a local family-owned enterprise, we specialize in deluxe lodging, engaging doggie daycare, comprehensive dog training, and premium pet grooming services, highly recommended by local veterinarians.
Responsibilities
- Greet clients, offer assistance, thank them, and encourage repeat visits.
- Answer calls with professionalism and forward reservations to specialists.
- Address client concerns, discuss pet wellness and services, and conduct facility tours.
- Ensure smooth pet check-in/out, process invoices, payments, and keep accurate records.
- Manage enrollment paperwork and vaccination records efficiently.
- Execute marketing or special projects, complete administrative tasks, and restock supplies.
- Perform cleaning tasks, assist in training new staff, and maintain well-stocked bathrooms.
Requirements
- High school diploma preferred.
- Strong communication, math, and selling skills.
- Experience in customer service demonstrating dependability.
- No less than one year of prior professional customer service experience.
- Self-motivated, detail-oriented, with leadership abilities.
- Able to work solo or as part of a team.
- Good problem-solving, decision-making, planning, and organization skills.
- Work from our location at: 8815 FM1976, Converse, TX 78109
- Consistently be available for our regular Guest Services Associate shifts:
SAT (8am-4pm)
SUN (10am-4pm)
Two weekdays (10am-7pm)
Ideal Candidate
- Provide outstanding customer service and assist with reservations, retail inventory, and administrative tasks.
- Maintain cleanliness in the reception/retail area, break room, and laundry.
- Support the Guest Service Coordinator.
- We would strongly prefer a candidate with at minimum one year of prior professional or volunteer experience working with dogs.
Compensation and Benefits
- $15 - $17 per hour (depending on experience)
- $2100 - $2700 per month (based on staff availability)
- Competitive salary based on experience.
- Opportunities for career advancement within a reputable company.
- Training and certification opportunities in pet care.
- Inclusive, team-oriented work environment.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Opportunities for advancement
- Paid time off
Work Location: In person