Join Our Team at Alcala Country Pet Resort: Inbound Sales/Reservation Specialist
Welcome to Alcala Country Pet Resort, where we combine passion for pets with outstanding customer service to create a unique and welcoming environment for pet families. Nestled in beautiful Encinitas, California, our family-owned resort is a leader in the dog daycare and pet boarding industry. Our spacious, resort-style facility embodies the comfort of home, providing tailored individual and group attention for each pet, ensuring a fun and safe atmosphere.
About the Role:
- We are excited to announce an opportunity for an energetic and enthusiastic individual to join our team as an Inbound Sales/Reservation Specialist.
- This role is integral to maintaining the warm and professional atmosphere we are known for, enhancing our clients' experience from start to finish.
Role Overview:
- As a Reservation Specialist, you will be the friendly face and voice of Alcala Country Pet Resort.
- You'll handle administrative and sales tasks, engaging with clients via phone, email, and in-person interactions, ensuring they receive accurate and timely information regarding our services.
- This role is customer-facing but also offers plenty of interaction with the dogs under our care—an exciting opportunity for animal lovers!
Key Responsibilities:
- Manage client inquiries, provide detailed information about services, and resolve any concerns to ensure client satisfaction.
- Accurately record client details across multiple databases, maintaining clear and organized records.
- Collaborate daily with the resort team, understanding the dog’s daily schedule to relay relevant information to pet owners.
- Proactively suggest additional services that enhance the wellbeing of pets entrusted to our care.
- Maintain and promote the Alcala Country Pet Resort brand image, delivering exceptional customer service.
Qualifications:
- Strong verbal and written communication skills are essential.
- The ability to understand and address client needs with empathy and effectiveness.
- Must be able to foster positive client relationships and collaborate seamlessly within a team.
- Highly motivated with a proactive approach to tasks and responsibilities.
- Flexibility to adapt to new technologies and systems for enhancing client interactions.
- Must be comfortable making independent decisions and seeking guidance when necessary.
Schedule & Location:
- Our facility is located at 1273 Crest Dr, Encinitas, CA 92024
- Normal operational hours from 7 am to 6 pm.
- Candidates with weekend availability are preferred, as we seek to accommodate the diverse needs of our clients.
Compensation & Benefits:
- The role offers a competitive salary ranging from $18 to $21 per hour before bonuses.
- Base pay of $2800 to $3400 monthly.
- We provide paid training, continuing education, and present opportunities for professional growth.
- Referral bonuses are available for bringing in new clients and staff.
If you are passionate about delivering exceptional experiences for pets and their families, and are ready to be part of a dynamic team, Alcala Country Pet Resort is the perfect place for you. Apply today and help us continue to set the standard for premium pet care!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 35 – 40 per week
Benefits:
Shift:
- Day shift
- Evening shift
- Morning shift
Supplemental Pay:
- Commission pay
- Performance bonus
Work Location: In person
