Do you have the organizational skills of a herding dog and the poise of a cat sunbathing on a windowsill? Are you passionate about creating happy pet parents, leading a fantastic team, and keeping both two-legged and four-legged clients delighted? If your answer is a resounding “pawsitive,” we need to talk!
About the Role
- We’re seeking a Director of Operations, a role we refer to internally as Director of Greatness to be the welcoming face, calming voice, and operational mastermind at the heart of our new luxury cat boarding lodge and St. Louis’ most trusted in-home pet care service.
- This is a big job for a big personality- someone who can juggle phone calls, wrangle schedules, and make sure every cat (and dog) gets the royal treatment.
Key Responsibilities
- Be the first point of contact for all incoming calls, charming prospects and clients alike while expertly managing their needs in our software.
- Deliver timely, excellent communication to prospects, clients, and team members- if you’ve never met a question you couldn’t answer or a problem you couldn’t solve, you’ll fit right in.
- Provide management oversight for Cattails Lodge and our in-home service 4-Legged Kids: This means staffing, ensuring our Playbook is followed, helping with care as needed, and dazzling new clients with tours and smooth intakes.
- Master the Big 3: Communication, Clients, and Care. (Bonus points if you can juggle all three while holding a cup of coffee or an energy drink)
- Keep the trains running on time (and the cats from napping on the keyboard) with strong organizational skills and a knack for proactive problem-solving.
The Details
- Salary: $45-60,000/year based on experience with a 90-day kicker
- Health insurance stipend ($150/month)
- Cell phone stipend ($50/month)
- Mileage reimbursement
- Recognition and bonus opportunities tied to performance
- 401K
- Generous paid time off (PTO)
- Flexible, pet-friendly workplace
- Opportunities for growth and professional development
- Direct mentorship from the CEO
- Supportive, fun, and inclusive team culture
- Occasional treats and cuddles from furry coworkers
- Training and certification opportunities (e.g., Fear Free, PACCC)
- Employee discounts on boarding and pet care services
- Family-friendly policies and scheduling flexibility
- Schedule: M-F, 7am–4pm at our office (63011), plus some evening/weekend on-call and occasional weekend shifts since pets don’t respect business hours
Who You Are
- You thrive on communication, love connecting with people and pets, and have a flair for making everyone feel welcome.
- You’re an ace at administration- scheduling, staffing, and keeping records as tidy as a freshly cleaned litterbox.
- You’re a natural leader and a team cheerleader, always ready to help, train, and inspire.
- You’re flexible and unflappable- when things get furry, you keep calm and carry on.
- Experience in office management, hospitality, or pet care is a plus, but your attitude and organizational skills matter most.
- You’re passionate about delivering the best in pet care and customer service.
Why You’ll Love Working With Us
- You’ll lead a fun, dedicated team that treats pets and pet parents like family.
- We believe in progress, not perfection (and we’re not above a little office banter).
- You’ll have the chance to grow your career, learn new skills, and make a real impact on our community and our clients.
- We genuinely care about our staff as much as we care about our furry clients.
How to Apply
- Ready to unleash your greatness? Complete the application and keep an eye on your inbox for next steps!
- Equal Opportunity Employer: We welcome applicants from all backgrounds and walks of life, including people of color, those with disabilities, and members of the LGBTQ+ community. Everyone deserves a spot on the team!
