Are you passionate about creating exceptional experiences for humans and their beloved furry companions?
Do you thrive in a dynamic environment where every day brings new opportunities to develop and strengthen client relationships?
If so, we have an exciting opportunity for you to join our team as a Client Relations Specialist at Waggles Pet Resort!
About Us:
- Waggles Pet Resort is a state-of-the-art pet resort in Wheeling, Illinois. We seek to enhance the lives of pets and families by offering high-quality dog daycare, lodging, and spa services in a fun, professional atmosphere.
- We seek initiative-taking professionals to join our team and help us redefine the standard for pet care in the Chicagoland area.
Reservation Specialist Overview:
- Our client relations team serves as the primary interface between our company and our valued clients, shaping the Waggles experience from start to finish.
- We aim to cultivate a client experience founded on trust, clear communication, and genuine satisfaction. We seek an experienced client relations specialist to enhance our front-of-house team and provide dynamic customer care to every Waggles client.
- We are looking for individuals who excel in communicating effectively. Proficiency in handling diverse client interactions, whether face-to-face, over the phone or written, is essential.
- Candidates should demonstrate the ability to navigate various customer personalities gracefully while effectively managing and resolving different situations.
- Our ideal candidate would be able to learn and understand multiple business areas and communicate this knowledge clearly and enthusiastically to our customers.
Responsibilities and duties:
- Manage client inquiries via phone, email, and in-person communication, providing accurate and timely informationabout services and pet care.
- Effectively utilize and accurately record client information and details in multiple databases.
- Maintain a comprehensive understanding of all aspects of the business to communicate its different
- components to clients effectively.
- Collaborate daily with the resort team to understand the dog’s day and relay that information to clients.
- Proactively suggest additional services to clients that complement the well-being of their dog.
- Respond promptly and courteously to client inquiries and resolve issues efficiently.
- Uphold the Waggles brand image and values, delivering exceptional customer service and fostering positive client relationships.
- Performs other duties as assigned.
Qualifications:
- Proficiency in conveying information clearly and effectively through verbal and written channels.
- Demonstrated ability to listen and comprehend client needs and concerns actively.
- Ability to foster positive relationships and collaborate effectively within a team environment.
- Demonstrates empathy and understanding in interactions with clients and colleagues.
- Prioritizes client satisfaction and demonstrates a commitment to delivering exceptional service.
- Highly motivated and proactive in taking ownership of tasks and responsibilities.
- Exhibits initiative and follows through on tasks with attention to detail and accuracy.
- Rapidly adapts to new technology and tools to enhance productivity and efficiency.
- Comfortable learning and utilizing various software and systems to support client interactions.
- Capable of making independent decisions confidently when necessary.
- Willingness to seek supervisory guidance or input when facing complex situations or uncertainties.
Schedule / Location:
- Business hours with clients visiting the resort are Monday to Friday, 7am to 7pm, and Saturday-Sunday, 9am to 5pm.
- We prefer candidates to be available one weekend day per week.
- The role is designed to be full-time.
- 419 Harvester Court in Wheeling, Illinois 60090
Compensation:
$16 - $19 / hour
$2500 - $3000 / monthly
- Quarterly Performance Reviews
- Paid Training and Continuing Education
- Professional growth opportunities are available for motivated and dedicated staff.
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid-Time Off
- End-of-year bonus (up to $300, based on hours worked)
- Onsite Meals/Snacks
- Referral bonuses for new clients and staff
