Job Overview:

The Inside Sales Representative is responsible for client reservations and records, as well as promoting our services - on the phone and in person - in a positive and upbeat manner.

RESPONSIBILITIES AND DUTIES:

Inbound Calls

Professionally and enthusiastically answer inbound calls from prospective and returning customers.
Consistently and conversationally read and deliver provided sales scripts and objection responses.
Collect complete client record for first-time callers for all services prior to providing price and availability.
Positively promote and upsell appropriate services including grooming, bathing, and other add-ons.
Exceed minimum performance benchmarks including new customer conversion, activity sales and grooming and bathing add-ons.

Outbound Calls

Complete the following outbound calls as requested by management:
Confirmation calls
Welcome back calls
Vaccination verification calls
Event follow up calls
Call on unclosed leads for all departments

Tours

Deliver facility tours upon request using the approved tour path and verbiage.

Tracking

Enter accurate and complete sales data into online dashboard and other tracking sheets as requested by management.
Complete and deliver accurate End of Day reconciliation email daily.

Check-in/Check-out

Check-in and check-out customers using approved procedures.
Enter and verify accurate and complete pup information into Gingr—paying special attention to pup feeding and medication instructions.
Representing the Company and ensuring a ‘5-Star Experience’ for all customers.
Resolve pup and client issues in a positive, professional manner. Escalate to managers as needed.

Other

Keep lobby area and bathrooms neat, clean, and vibrant.
Take and post photos of pups
Participate in and lead community events.

POSITION QUALIFICATIONS

Competency Statement(s)

Flexibility to work early hours, late hours, holidays, and weekends.
Ability to exhibit a positive, outgoing, enthusiastic, and cheerful demeanor towards others.
Ability to hold steadfast and complete a goal.
Ability to be held accountable or answerable for one’s conduct.
Ability to communicate effectively (both written and verbal) and accurately maintain records.

Education/Experience:

Previous experience in a sales and customer service role preferred.

Computer Skills:

Exceptional technical skills including mastery of MoeGo (booking program).
Ability to enter customer information into computer system while on the phone.
Functional use of multi-line phone system.
Able to effectively navigate voicemail systems.
Basic, ability to use Paylocity software proficiently.

Certificates & Licenses:

None required

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Completeness

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. This is a non-exempt position and is provided time and a half pay for any work performed beyond 40 hours within any given pay period.

Benefits:

Competitive salary
Accrued paid time off
Opportunities for career growth and advancement
Bring your pup to work

If you are passionate about generating sales, we would love to hear from you. Apply today to join our team as a Inside Sales Representative!

Job Types: Full-time, Part-time

Benefits:

Employee discount
Flexible schedule
Paid time off
Paid training

People with a criminal record are encouraged to apply

Shift availability:

Day Shift (Required)
Night Shift (Required)

Ability to Commute:

Washington, DC 20002 (Required)

Ability to Relocate:

Washington, DC 20002: Relocate before starting work (Required)

Work Location: In person

Colby's Dogcare & Spa

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Inside Sales Representative