Are you a passionate leader with a love for pets and a knack for operational excellence? Join our team at All American Pet Resorts North Brunswick, where we offer industry-leading dog daycare and boarding services. We are seeking a dedicated Director of Operations to ensure our resort is a comforting home away from home for our furry guests.

About Us:

At All American Pet Resorts North Brunswick, we understand that pets are family.
We provide premium care with 24/7/365 in-house supervision, cage-free boarding, and engaging daycare activities to ensure our guests are happy and secure while their owners are away.
All American Pet Resorts operates multiple locations across the US. We have access to education, training, and support that isn’t available at smaller dog daycare facilities.

Position Overview:

As the Director of Operations, you will oversee the seamless day-to-day operations of our facility.
This full-time role requires a minimum of 40 hours per week, with flexibility to address emergencies or peak periods, including holidays and weekends.
You will be instrumental in maintaining high standards of care and service, ensuring a positive experience for pets and their owners.

Core Responsibilities:

Facility Oversight:

Ensure the resort is immaculate and well-maintained.
Coordinate repairs, manage vendor relations, and anticipate maintenance needs.
Monitor inventory levels and manage supply stock.
Handle administrative and hands-on issues efficiently.
Remain on-call for emergencies and disruptions.

Staff Leadership:

Supervise department leads and support staff.
Manage staffing levels, recruitment, and seasonal adjustments.
Address lateness or performance issues promptly.
Cultivate a professional and supportive workplace culture.
Promote strong communication across all departments.

Customer Experience:

Address escalated issues and ensure premium customer service.
Coach front desk staff on communication and service consistency.
Represent the resort professionally in all interactions.

Administrative/Financial Duties:

Collaborate with ownership on financial goals and forecasts.
Track staff attendance and manage payroll coordination.
Document personnel issues and manage staff onboarding/exiting processes.

Additional Responsibilities:

Maintain a calm and proactive approach in high-pressure situations.
Align with the Assistant General Manager and department leads for unified leadership.
Be flexible to assist across departments as needed.

Compensation:

This role will start at $70,000 annually.
Performance bonuses.
Client gratuity.
Paid Time Off.
Retirement account.
Weekly pay.

Your leadership will ensure that All American Pet Resorts North Brunswick runs smoothly, providing a secure and enjoyable environment for pets and peace of mind for their owners. This is an amazing place to work and to enrich the lives of the pets in our care.

If you're ready to lead a passionate team in a rewarding pet care environment, apply today and help us continue providing exceptional care and comfort at All American Pet Resorts North Brunswick.

All American Pet Resort - North Brunswick

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Director of Operations